We work with trusted carriers, including UPS, FedEx, DHL, Canada Post, and other reliable service providers, to offer low-cost shipping rates within Canada. Please provide a physical street address, as we cannot deliver to P.O. Boxes. Production times do not include shipping time.
Time-Sensitive Orders
If you need your order by a specific date, include the in-hand date at checkout. Custom orders requiring artwork may need expedited shipping. We will confirm any extra costs before proceeding. SignageBuzz reserves the right to choose the most suitable carrier for your order.
Shipping Damage
Check your order against the packing list upon receipt. Report any missing or damaged items within 5 business days. Marking packages as “Damaged” upon delivery helps expedite claims. Photos of damaged items or packaging may be required. All packages are insured, and we act quickly to resolve any issues. The warranty does not automatically cover expedited shipping for replacements or repairs.
Missing Parts
Compare your order to the packing list upon arrival. Report shortages or errors within 5 business days. Contact us if any issues arise.
Carrier Delays
SignageBuzz processes and ships orders promptly; however, delivery times are controlled by the carrier. We are not responsible for missed event dates due to carrier delays.
Return Policy
All returns must be processed within 10 business days of the original ship date. Customers are responsible for return shipping, and a 20% restocking fee applies to non-defective returns. Used or custom products cannot be returned unless defective or unprinted.
Order Cancellation
Cancellations are subject to a 20% fee. For custom-printed or custom-made items, charges will apply for any completed labour, materials, or printing at the point of cancellation.
